Frequently Asked Questions

Will I be charged for my Beach Pass membership right now?

No…Due to the extenuating circumstances surrounding COVID-19, we are taking the initiative to hold off on all billing for our Beach Pass Members until further notice.  We will remain closed until we have been cleared to reopen.  As we have previously stated, all beach pass guests were not billed on April 1, 2020.  In addition, all packages and memberships will be frozen at this time.  Rest assured, you will not be forfeiting any time on your beach pass, package or membership!  In Addition, we will also be discounting dues by at least 50% dependent on our official opening date.

(Our Virginia and West Virginia salons closed on March 24th until further notice.  All billing for these salons is suspended pending our reopening date.)

 

Will I lose time on my recently purchased Membership?

No.. To put you at ease, we will freeze all packages and memberships, so there’s no need to worry! You will not be losing any sessions or time during the time we are closed, or if you are unable to tan. We are doing everything we can to make this difficult time as seamless as possible for our guests. Our plan is to open all or some of our locations as soon as we are permitted to by our governmental agencies, at which time your membership or package will then be activated. Please visit our website www.beachbum.com for more information and store openings.

Are any salons currently open?

No.. For the Safety of our guests and employees, all of our salons are currently closed.  We plan to reopen our salons as soon as we are permitted by our governmental agencies.  Our Virginia and West Virginia salons will remain closed until further notice.  Please visit www.beachbum.com for the latest up to date store information and hours.

When are you re-opening

We are anxious to open our doors to you as quickly as possible, but we need to do our part. We are working closely with local and state agencies to make the best decision for our employees and our guests.  We will open as soon as permitted by our governmental agencies.

Will I still have an expiration date on my package?

To put you at ease, all packages & memberships will be extended.  There is no need to worry about losing any sessions or time for the duration that we are closed.

Will I still be able to do free tan Sundays?

Yes! Anyone with an existing package or membership can still enjoy a Free Platinum level tan on Sundays, with a lotion purchase of $6 or more. Titanium and Diamond members are also still entitled to Tan for Free on their respective package, with a lotion purchase of $6 or more. This will also apply to adjusted expiration dates.

I just bought a Groupon, can I still use it?

Yes! All Groupon and Yelp promotions, offers, and deals will still be honored in our salons, even if they have expired during the time we were closed.

I received a Birthday Coupon, can I still use it?

Yes! To celebrate your birthday, you may still use your $20 credit towards any regularly priced package/membership during your birthday month.  Birthday’s from March or April, will be honored upon reopening.  A valid photo ID is still required, and this offer does not apply to Beach Passes.

How will I know when you reopen my store location?

Please visit our website at: www.beachbum.com and click on the COVID-19 tab for the most up to date information on individual store openings. You can also Follow us on Instagram @beachbumtanning for more updates.

Can I get a refund?

We are happy to offer a store credit on any packages or memberships purchased on or after February 15th 2020. There are no cash or credit card refunds.  All products are non-refundable

Can I freeze my membership until I am comfortable to return?

There is no need to freeze your Beach Pass membership.  We have taken the initiative to hold off on all billing for our Beach Pass Members until further notice.  In Addition, we will also be discounting dues by at least 50% dependent on our official opening date.  Our Virginia and West Virginia salons have suspended all billing until further notice.